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Since no two fabs have identical parts requirements,
Nikon Precision will work with your team to create a customized spare
parts program that best serves your existing and forecasted installed
base. As industry leaders, we provide an extensive, nationwide parts
distribution network to offer you fast and cost-efficient service.
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24x7
Customer
Support |
Our Customer Service
Representatives are available around the clock to assist
you with all of your parts inquiries (1-866-258-6042). Parts
availability normally exceeds 98% to ensure that you receive
the parts you need when you need them. |
Repair/Exchange
Program |
As a cost reduction
opportunity, we also offer a repair/exchange program. You
may purchase a repairable part and receive a credit for the
core value if you return the part for repair within 90 days of purchase. |
Warranty &
Return Policy |
Parts are warranted
for a period of 90 days from the date of shipment. We will
replace failed parts within this period free of charge. You
may also return unused standard parts to us up to 45 days after the
date of shipment without incurring a restocking fee. (This does not apply to custom or special order non-standard spare parts). |
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Spare
Parts
Consignment
Programs |
Based on the size
and mix of your installed base, we can develop a recommended
stocking level for frequently used spare parts which we can
hold in consignment for you at an additional cost. We store
these consigned parts at a warehouse near you and guarantee
delivery within 2 hours of request. This minimizes your parts
wait time so your machines are up and operational faster.
Plus, we provide a variety of parts management services with
this program including planning, storage and parts usage
analysis. |
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These specific offerings are applicable to U.S.
customers only.
 Click
here for Customer Support in Europe
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Service
Programs 
