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Success in this highly competitive industry depends on teamwork
and a strong foundation of support. Our Service organization,
built on many years of experience maintaining the largest installed
base of scanners/steppers in the world, is engineered to deliver
maximum uptime and productivity for your fab.
Our skilled Service Engineers, together with a nationwide parts
distribution network, and comprehensive training programs ensure
that both systems and customers get the superior support they
need. At Nikon Precision Europe, we are committed to helping
our customers to achieve the best performance for Nikon microlithography
systems (NSRs).
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The sales contract for a Nikon NSR
is only an initial milestone on the way to a sustainable, satisfied
customer. After the installation, there are numerous Service options
which Nikon will customize to best fit your facility’s needs.
Please contact your local Service Manager for further information
on any of the offerings below.
Premium Response
This contract provides enhanced response time by our Service team.
Extended Warranty
A cost-effective method to guarantee optimum machine performance,
including parts & labor.
Guaranteed Uptime
This program provides the customer with an aggressive support package,
including parts, labor and logistics to ensure the competitive uptime
and production requirements are maintained.
Man On-site
This is a labor only contract, but ensures a Nikon expert is on-site
at the customer location during covered periods.
Local Consignment Stock
An effective means of logistics management which helps to minimize
system recovery time by having frequently used parts readily available
on-site.
Continuous Improvement Package
This concept brings together cross-functional teams to achieve specific
customer goals in areas such as productivity, overlay, imaging, etc.
Relocation
In the case of re-sale equipment, we can customize the steppers to
satisfy your specific requirements such as wafer size, reticle size
and machine environment (with respect to cleanroom temperature and
altitude). We can also perform simulations in advance to be certain
the machines will meet your needs.
Please contact your local Service Manager. |
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