Nikon steppers and scanners are known throughout the industry for innovative technology, high quality, and excellent reliability. However, there is another reason that Nikon earned the trust and respect of the world’s largest and most innovative fabs – superior customer service and support.
Nikon has highly skilled Field Service Engineers throughout the world, and the industry’s most experienced Applications team dedicated to supporting an installed base of over 8000 systems. This proven team is ready to work with you to develop specialized programs and solutions to ensure the success of your fab.
Because we have the experience of maintaining the world’s largest installed base of steppers and scanners, our Engineers are trained and equipped with the knowledge it takes to keep your Nikon equipment running at peak performance. From scheduling, to dispatch, to call tracking, we manage all the logistics to make sure we are ready when you need us. Our organization can also track and analyze the performance metrics of your equipment to identify opportunities for improving your productivity. We can even leverage information gathered across our entire installed base to find solutions for your specific issues.
Whether you are faced with a basic repair, complex machine problem, or require assistance in NSR roll in/roll out, our Field Service, Technical Support, Applications, and Pre-installation Engineering staff will apply the expertise required to meet your challenges.