Nikon steppers and scanners are known throughout the industry for innovative technology, high quality, and excellent reliability. However, there is another reason that Nikon earned the trust and respect of the world’s largest and most innovative fabs – superior customer service and support.
Nikon has highly skilled Field Service Engineers throughout the world, and the industry’s most experienced Applications team dedicated to supporting an installed base of over 8000 systems. This proven team is ready to work with you to develop specialized programs and solutions to ensure the success of your fab.
Because we have the experience of maintaining the world’s largest installed base of steppers and scanners, our Engineers are trained and equipped with the knowledge it takes to keep your Nikon equipment running at peak performance. From scheduling, to dispatch, to call tracking, we manage all the logistics to make sure we are ready when you need us. Our organization can also track and analyze the performance metrics of your equipment to identify opportunities for improving your productivity. We can even leverage information gathered across our entire installed base to find solutions for your specific issues.
Whether you are faced with a basic repair, complex machine problem, or require assistance in NSR roll in/roll out, our Field Service, Technical Support, Applications, and Pre-installation Engineering staff will apply the expertise required to meet your challenges.
Service Parts and Labor: Balancing Budget and Risk
Service and parts management strategies must be based upon minimizing risks and maximizing system performance at all times. A thorough analysis across the range of manufacturing scenarios highlights that Original Equipment Manufacturer (OEM) specialized labor, subject matter expertise, and genuine replacement parts will have the greatest financial impact on your manufacturing facility across overall operations.
Scenario #1 – Simple Fail, Time Non-Critical
In simple tool down situations that are not time critical, specialized Original Equipment Manufacturer (OEM) labor and genuine parts will likely drive slightly higher budget than generic Third party parts and labor. However, this scenario is not representative of overall budget impacts.
Scenario #2 – Mid-Level Complexity, Time Critical
In mid-level complexity tool down situations that are time critical, OEMs engage in-house Subject Matter Expertise to deliver the highest level system performance and quality in the shortest time possible. Third party suppliers likely will need to engage additional resources at premium pricing, while introducing extended tool repairs as well as quality risks of repeat fails. The third party strategy introduces unplanned budget impacts.
Scenario #3 – High Complexity, Time Critical
In highly complex tool down situations that are time critical, OEMs engage in-house Subject Matter Expertise to deliver the highest level system performance and quality in the shortest time possible. Third party suppliers likely will need to engage additional resources at premium pricing, while introducing quality risks of repeat fails and/or extended tool repairs, as well as other unknown quality risks such as premature tool failures, etc. The third party strategy introduces unplanned budget impacts.
Limiting critical fab support strategy analyses to short-term, simplistic comparisons of OEM parts and labor costs, and those of a third party do not capture the vital differences in these support plans.